Return & Refund Policy
At www.mamaearth.com, we offer high-quality products that meet your expectations. To ensure the best experience for all our customers, we have a No-Returns Policy in place.
Key Points of Our Policy: No Returns Accepted
All sales are final. We do not accept returns for any products once they are delivered.
Order Issues or Damaged Items
In the rare event that you receive a defective or damaged item, we’re here to help. Please contact our customer support team within 48 hours of delivery with:
- Your order details (Order ID and product name)
- Clear photos of the issue or damage
- A brief description of the problem
Our team will assess the issue and provide you with a resolution, which may include a either the replacement, or whole or partial refund.
Details of the product Concerns
To assist you in choosing the right product, we provide detailed descriptions of the products on every product page. If you have questions, feel free to reach out to us before making a purchase.
Exchanges for Eligible Items
We currently do not process exchanges unless the item was received in a damaged or defective condition. In such cases, please follow the steps mentioned above for damaged items. We value your trust and strive to ensure a seamless shopping experience. For any further inquiries, please don’t hesitate to contact us at our chatbot or email us at internationalsupport@mamaearth.com. Thank you for shopping with us!